Ability to exercise discretion when dealing with confidential information.Excellent written and verbal communication skills.Detail oriented with strong organizational skills.Schedules typically require 1 weekend day, and shifts are typically 8 hours.Available to work between the hours of 8am – 11pm.Experience with First Data Resources (FDR), Evolve or related platforms preferred.2 year minimum of call center/collections experience required.Our team provides an excellent experience by engaging with customers and solving problems, using analytical skills, and articulating the best solution to drive brand advocacy. What you will need to be successful at CardWorks:ĬardWorks employee success is measured in excellent communication skills, strong customer experience focus, and always putting the customer first.
While speaking with account holders, you will evaluate and analyze information to resolve inquiries by asking probing questions and offer solutions that benefit the customer. You will deliver extraordinary customer care by responding to telephone inquiries regarding customer credit card accounts in a fast paced, structured customer focused environment. What will you do as a Call Center Engagement Associate for CardWorks? We allow these values to guide the way we conduct ourselves and our business. These include Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning. Our Critical Values make our work environment highly desirable. Company subsidized medical, dental, and vision insurance.We value our employees and provide generous benefits to include: If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you!įor over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. Remote Part-Time Training (First 5 weeks) - Monday to Friday 5:00pm-10:00pmįully remote role available to candidates located in NC, FL, OH, PAĬardWorks is a family oriented company that strives for excellence. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.ĪLL schedules available are full-time overnight shifts and include one weekend day (Saturday OR Sunday) CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America.
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